Safeco

by Judy Reeves
(La Luz NM )

When my minor son was first in his accident, The first thing Safeco did was take a recorded statement from him without letting me know that they were taking a recorded statement, then they told me that they were not sure if their insured was at fault because of what my son had stated in his statement. I went online looking for some advice, when I stumble on your site. I email the situation and asked what I should do.

I got an email back telling me what I should do. So I faxed a letter to Safeco telling them that I wanted the statement thrown out that they had no permission from me to take my minor son statement and that if they wanted we would do a written statement for them. They never said another word about it and the same day I sent the letter they called and said they were accepting liability. I got all the information I could on the site printed it off and used it faithfully. following it step by step, it was a long and drawn out process. and a lot of leg work.

The adjuster came out and looked at the truck. when we got the amount they were going to pay us we notice that he took off for every little thing. Even some things we knew was wrong for example, he put in his report that the transmission fluid was dark and thick, and that the headliner was worn and torn. The transmission was brand new with less than 50 hrs on it and the headliner was put in on Thursday and the accident happen on Tuesday. We call him on the carpet for the wrong items and insisted that he fix his report. Also on the CCC list they sent they had 3 vehicle all of them in a town 220 miles away.

I called on all three of them, one I could confirm the other 2 I never could confirm. So we took a day and went to a town that was 70 miles away and went from car dealers to car dealers and found 3 vehicles that match my sons truck. I made my own CCC list and sent it to them. It took 4 offers from them and 3 refusals from us but by sticking to my guns and following your advice we ended up with 400 dollars more than we had asked for. Thank you so much. Its not quite over yet now we have the medical and lost wages to fight for but it help quite a lot.

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