chrysler grand voyager in uk 34000 pounds

by STEPHEN HUGHES
(UNITED KINGDOM)

I HAD AN ACCIDENT IN FRANCE ON THE SWISS BORDER I HAD TRAVELED FROM THE UK

MY POLICY IS WITH CHRYSLER INSURANCE UK AND IS
UNDERWRITTEN BY NORWICH UNION INSURANCE ,THE RAC WHO DAMAGED MY CAR GETTING IT BACK TO THE UK ,ARE ALL BELONGING TO THE A SUBSIDARY OF THE ARRIVA GROUP
THE CAR WAS VALUED AT SOME 19000 GB POUNDS LESS THAN I PAID FOR IT AND I ONLY HAD IT 6 MONTHS THEY HAVE HAD THE CAR FOR 9 MONTHS AND STILL HAVE IT.
IT IS TO LATE TO GIVE ME MY CAR BACK NOW


I SWERVED TO AVOID ANIMALS IN THE ROAD AND LOST CONTROL AND WENT DOWN A BANCK INT O A FARM.
I HAD A NEW CAR REPLACMENT POLICY BUT THE SMALL PRINT SAID THAT THE REPAIR COSTS HAD GOT TO BE 60% OF THE CARS VALUE BEFOR THEY WOULD WRITE IT OFF .
IT HAD BEEN DAMAGED BY THE BREAK DOWN RECOVERY COMPANY BRINGING IT BACK FROM SWITZERLAND CALLED THE RAC, THAT BAD THAT THEY CHANGED THE COMPLETE REAR END OF THE CAR AND THE ROOF WAS DENTED,INFACT I COULD WRITE A BOOK ,ANY WAY THE ACCIDENT HAPPEND ON THE 26TH MAY 07 AND MY CAR IS STILL NOT FIXED NOW .IT HAS BEEN 9 MONTHS AND THEY HAD LEFT THE 4 WHEEL ALIGNMENT UNTILL I FORCED THERE ARM AND SAID I WOULD BE TAKING IT FOR THE TEST MY SELF AS THEY HAD GIVEN ME THE CAR BACK ON THE 26JULY 06 AND TOLD ME THAT THEY HAD MISLAYED THE WHEEL ALIGNMENT DETAILS BUT WOULD GIVE IT ME ON THE NEXT TIME I HAD THE CAR BACK FROM THEM,IT MUST HAVE BEEN BACK TO THEM AT LEAST 20 TIMES NOW AND I TO THIS DAY HAVE NEVER SEEN THE 4 WHEEL ALIGNMENT DETAILS.
THE CAR HAS ACTUALY FAILED AT LEAST FOUR TIMES AS THEY HAVE TRIED DESPERATLEY TO FIX THE WHEEL ALIGNMENT BY CHANGEING THE 2 REAR STUB AXIALS AND THEN CHANGING THE REAR AXIAL WHICH HAS NO AJUSTMENT ON IT SO WHY CHANGE IT.

THEY ARE EVEN GETTING THINGS DONE BY USING MY WARRANTY FOR INSTANCE A 1000 GBP CATOLITHIC CONVERTER AND NOW I THINK EVEN THE STUB AXIALS AND THE COMPLETE REAR AXIAL ALONG WITH ALL THE ASSOCIATED LABOUR COSTS.
IS IT ILEAGLE TO USE MY WARRANTY FOR THIS BECAUSE WHAT THEY ARE DOING IS TRYING TO KEEP THE REPAIR COSTS BELOW THE 60% OF THE CARS ORIGINAL COST SO AS THEY DO NOT HAVE TO REPLACE MY CAR.
IS 9 MONTH AN ACCEPTABLE TIME TO WAIT FOR A BRAND NEW CAR WITH LOW MILAGE ON IT TO BE REPAIRED.
AND HOW DO I GET A NEW CAR FROM THEM NOW?

CAN I CLAIM DEMINISHED VALUE AS THEY DID ALL THE DAMAGE TO NEARLY EVERY BODY PANEL ON THE CAR
I DID NOT DAMAGE ANY BODY PANELS ONLY THE SIDE STEP /SUSPENSION STRUT AND THE MAY BE ROOF DENT FROM THE CAR BEING KINKED.



IT WAS A GOOD JOB I TOOK PHOTOS IN SWITZERLAND

KIND REGARDS
A FREIND IN NEED OF HELP IN THE UK

Answer

Hey man, Sorry to hear all of this. Seems like insurance companies can really give consumers a headache "worldwide".

We were thinking about giving you our best answer, but we really cannot. We have no experience or knowledge about you policy and the type of arguments that need to made in order to compel the insurance company over in the UK. We are planning to expand the site to reach international information beyond the America's.

Sorry about that. Thanks for submitting your question and we wish you good luck.