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Can an Insurance company steer you to one of their repair shops?

by Janet
(Sacramento, Ca)

I have a customer who wants to get their car repaired here and were told by the Insurance Company not to come here as we are not a Direct Repair Shop for them.

They were told we would be charging them storage charges while the car sat here in our shop and we don't guarantee our work.


Hello Janet,

The insurance company can suggest, steer, imply, to a consumer to NOT or to go to a particular shop. They can also decline to pay for “unnecessary” fees like storage charges. They cannot require a specific shop, but they can strongly discourage the use of a shop.

Good Luck,

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