Three days ago my wife was coming to a stop at a red light. A young man behind her failed to slow down in time and crashed into the back of her car.
We called his insurance company about getting a rental car and they said they could only cover it if they knew it was his fault. He admitted it was his fault, even to the police officer. The officer couldn't write a report though because he was a deputy and it happened in city limits.
Anyway, it's been three days and his company (progressive) is saying they can't contact him to see who is at fault.
My question is, since it seems cut and dry as to who was at fault, is it probable that they will reimburse for our car rental?
It is probable. However, it may take a few weeks before they will determine that it is his fault. The insurance company does have a duty to contact him since there is no report.
You can write a letter to the insurance company telling them that you cannot mitigate your damages and that you will have to incur rental expenses until they adjudicate fault.
This is usually a good strategy as you will be telling the insurance company that the damages will be larger if they do not move faster and make a determination