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What happens if my car still doesn't work properly immediately after it was fixed?

by Nadine
(New York )

My husband hit a deer and our insurance company was great. Paid for the car to be fixed. But the first day we picked it up something is still not right.

Can I contact the insurance company and make a new claim or add to the first one. What are my options?



Hi Nadine,

You need to take the car back and demand that it must be fixed properly.

A collision or comprehensive claim is covered, but bad repairs usually are not, so a second claim will not really be an option. In addition, you will be subject to a second deductible.

You can have the bodyshop fix the car correctly. Your insurance company may help you if you went to one of their "approved" shops or if they have a "letter of guarantee."

Insurance adjusters often can persuade a bodyshop to fix the car properly as they send them a lot of business.

I hope this helps,

Good Luck

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