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Claims & lienholders

by Amy
(Lubbock, TX)

I recently turned in a hail claim - My lien wants to know everything about my claim, where I'm repairing and they want me to bring car to them when repairs are done - Legally, can they demand all of this of me.

I'm having my claims check sent directly to the body shop who's repairing my vehicle. I'm making my payments on time and have never been late. Can they legally demand my claim # and for me to bring car to them for their approval of the repairs.


Yes they can. They are the owner of the vehicle and they have both an insurable and financial interest on it. Your policy outlines the lien holder rights in the financial responsibility clause, please see:

The insurance company has a duty to the lien holder and they will have to disclose how and where the repairs where made.

I hope this helps,

Good Luck,

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