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This of course is not in the best interest of the insurance company, and they have an affirmative duty to believe you. This is controversial because many times insureds believe they are not at fault but the damages do not support their version of events. (He hit me on my right, but there is only damage to left side). Often times, insureds do not know the rules of the road and they will argue their non-responsibility based on those rules. Always know the rules of the road in your state before you give a recorded statement. It takes a good investigation before the insurance carriers will go against the wishes of their insured (bad faith). They usually only make this decision if they have independent witnesses or a police report that is clear about their insured responsibility in the accident.
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